We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. As a Support Engineer, you'll be at the forefront of transforming how customers experience and adopt Salesforce technology, rolling up your sleeves to make it happen. it's about deeply understanding our customers' most complex challenges and crafting innovative solutions that accelerate adoption and drive measurable business value throughout our Salesforce platform.

The Support Engineer, will welcome our newest customers post-sale before they begin the implementation process. You'll continue to serve customers throughout their journey as a technical champion who not only resolves sophisticated platform challenges but also proactively guides them to better leverage Salesforce products, features, and best practices. Success in this role means accelerating customer adoption, strengthening their technical health and helping customers demonstrate tangible business impact through your reactive and proactive technical efforts.

If you're energized by solving hard problems, building customer relationships, and seeing the direct impact of your technical work on customer success, this role is for you.

Conduct initial technical discovery sessions and create personalized onboarding plans that set customers up for immediate wins. You'll be their first technical partner, ensuring a smooth transition from sales to implementation and building the foundation for long-term success.





Respond with urgency when customers face time-sensitive, business-impacting issues across the Salesforce platform, including complex data integrations, API challenges, and familiarity with AI/Agentforce implementations. You'll be their technical lifeline during challenging moments, balancing speed with thoroughness to ensure exceptional support experiences.

Champion Best Practices & Long-Term Success: Directly guide and implement engineering best practices for code quality, scalability, security, and maintainability across customer solutions. Systematically synthesize recurring technical friction patterns across accounts and translate them into prioritized, data-backed product feedback in partnership with Product and Engineering teams. Robust background in Computer Science or related engineering discipline

- Proficiency in Java Programming Language
- 2+ years of experience in debugging/ troubleshooting Java code/applications.
- Skill in explaining complex technical concepts clearly to non-technical audiences
- Experience assessing business objectives and driving stakeholder alignment across organizational levels
- Prior experience in customer-facing, hands-on technical roles such as Technical Support, Solutions Engineering, Professional Services, or Customer Success Engineering

Experience with Salesforce Data Cloud and/or Agentforce platform

Experience developing conversational AI solutions within regulated industries

Experience building solutions with AI/LLM technologies, including integrating LLMs, applying AI orchestration frameworks, and prompt engineering techniques

Familiarity with data modeling, processing, integration, and analytics, with demonstrable proficiency in data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks)

Shift : Open to working in Shift 24*7.

📌 IT Support Engineer - Immediate Start (Secunderabad)
🏢 Salesforce Admin Training Illinois
📍 Secunderabad