Would you like to help enrich the lives of learners around the world

RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver excellent education products and services that help teachers to teach and learners to learn. At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.

Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).

Application Support (Must have)

Extensive knowledge in troubleshooting web applications hosted in IIS or Apache. Troubleshot both functional issues as well as performance issues in the applications. Database - MS SQL / Postgre SQL(Must have)

Expert knowledge in writing complex sql queries in ms sql server or postgresql. Troubleshoot performance issues in DB server. Create custom sql queries to work around issues, bulk update data, purge data etc.

Monitoring – Azure Monitor, Cloud watch, Grafana, Ops genie (Must have)

Should be acknowledging alerts triggered from various monitoring solutions and resolve them. Ticketing tools – ServiceNow / Jira (Must have)

Experience in ticket management. Cloud – Azure / AWS (Desired)

Hands on experience is maintaining/troubleshooting azure/aws services. Windows/Linux VM basic level administration such as upscale/downscale, start/stop, ssh, troubleshoot logs, check disk spaces etc. Basic administration of Azure SQL or Postgres RDS clusters,



performance monitoring, troubleshooting. Storage account/S3 management activities. Service bus queue troubleshooting.

Knowledge in writing scripts to automate tasks, setup workarounds.

Experience

Experience: 1-2 yrs

Azure Cloud, MS SQL,Postgres, Application Support and Infrastructure Maintenance ,Monitoring and Ticketing tools

At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working.

As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program, Annual Salary Review & Bonus payouts, Children's Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at [HIDDEN TEXT]

📌 Junior Application Support Engineer - SQL (Thiruvananthapuram)
🏢 RM Technology
📍 Thiruvananthapuram