WE ARE HIRING | CUSTOMER SUPPORT EXECUTIVE (L1)

Work Location: Goregaon East, Mumbai
Process: Customer Support
Experience: Freshers / Candidates with up to 1 year of experience
Qualification: Graduate in any stream
Employment Type: Full-time
Work Mode: Work from Office

Day shift

Salary up to 4.5 LPA + incentives

Job Responsibilities

- Handle customer queries through email, chat, and support tickets.
- Understand customer issues and provide accurate solutions.
- Troubleshoot basic problems and escalate complex issues to the relevant team.
- Maintain proper records and update customer tickets.
- Follow up with customers until their issues are resolved.
- Meet response time and customer satisfaction targets.

Eligibility Criteria

- Graduate in any stream.
- Good written and verbal communication skills in English.
- Hindi communication skills will be an added advantage.
- Basic knowledge of MS Office, email, and web tools.
- Valuable problem-solving skills and a customer-friendly attitude.
- Willingness to work in rotational shifts, if required.

Interested candidates can contact or share their references.

HR Pooja – Solitaire HR
View phone number on foundit.in

📌 Customer Service Executives - Full Time (Mumbai)
🏢 Kriti Dwivedi (Proprietor of Solitaire Global)
📍 Mumbai