Approximately 90% of India's ~$1 trillion retail market is controlled by Micro, Small and Medium Enterprises (MSMEs). We at Khatabook have a vision to empower MSMEs and help them increase their incomes. We have built a product that brings efficiency to MSME operations by providing easy-to-use tools to manage receivables, inventory, and billing, creating transparency in cash flow.
Within the Khatabook platform, we have also enabled eligible users with good credit behaviour to access loans for their short-term working capital needs. People are our biggest asset! At Khatabook, we are looking for a Business Analyst – Operations to help streamline our Lending Operations strategy and processes through robust metric tracking, data-driven insights, and experimentation.
In this role, you will work on improving data collection, strengthening metric visibility, and identifying opportunities to enhance collections health and operational efficiency. You will analyse business performance, build dashboards, evaluate experiments, and help senior leadership make informed decisions through actionable insights.
We are looking for professionals with 2–3 years of experience in analytics, strong SQL and Excel skills, and the ability to translate complex data into meaningful business recommendations.
Improve data collection, data coverage, and visibility to generate deeper insights into collections health and the efficiency of different operational teams.
Track and analyse key performance indicators (KPIs) to monitor Lending Operations performance and identify areas for improvement.




Identify key drivers influencing business and operational metrics and support the development of causal models to understand performance trends.
Enable senior leadership to make informed decisions by communicating key metrics, business trends, and actionable insights.
Build, maintain, and enhance dashboards and reports to improve business performance monitoring and operational visibility.
Conduct data analysis to identify trends, patterns, inefficiencies, and opportunities to improve collections processes.
Support the design and evaluation of business experiments to measure their impact on operational performance and efficiency.
Collaborate with senior team members and relevant stakeholders to translate business problems into analytical approaches and recommendations.
Use statistical analysis and quantitative problem-solving techniques to evaluate business performance and support data-driven decision-making.
2–3 years of experience in analytics, business analysis, or a related quantitative role.

- Prior experience in Operations Analytics, Customer Experience Analytics, or Product Analytics will be an added advantage.




- Proficiency in SQL and Excel for data extraction, analysis, and reporting.
- Hands-on experience with Business Intelligence (BI) and data visualization tools such as Tableau, QlikView, Power BI, Cognos, BusinessObjects, or Pentaho.
- Solid understanding of statistics and experience applying statistical analysis to business problems.
- Ability to identify key business drivers, interpret data trends, and translate findings into actionable recommendations.
- Strong organizational, communication, presentation, and project management skills.
- Ability to communicate analytical findings clearly to business stakeholders and senior leadership.
- A structured approach to problem-solving, with attention to detail and a focus on data accuracy.
- Background in statistical modelling and experience with statistical or scripting tools such as R, Python, Spark, SAS, or SPSS will be a plus.
- Ability to collaborate effectively with cross-functional teams and manage analytical tasks in a fast-paced business environment.

Our first offering, an Android app, has been downloaded over 100 million times, helping us build a strong merchant base across India.
As more businesses adopt digital solutions, Khatabook's goal is simple: empower merchants by simplifying their businesses through:
Building a complete business management platform.
Helping businesses grow through actionable insights and digital reports.
Offering a financial services platform tailored to the specific needs of the MSME ecosystem.

📌 Business Analyst - Excel & SQL (Bengaluru)
🏢 Khatabook
📍 Bengaluru