We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Under the direction of the Global IT Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Helping to keep all internal employee's technical needs resolved. Make sure all compliance requirements are met. Assist with onboarding new hires and help with offboarding employees. Have good computer skills, installing new applications and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team.

Work on service desk tickets and requests providing excellent customer service and troubleshooting practices.
Enforce Information Security Requirements: include validating evidence, working with auditors,



and following compliance requirements.
Establish and maintain IT vendor relationships.
Work with Service Desk Manager to procure hardware.
Collaborate with other teams on projects.
Work closely with Service Desk Manager to manage various team projects.
Help with onboarding / offboarding employees and imaging new laptops.

Practical hardware and software computer knowledge. 1+ years of practical experience in the computer industry.

- Organizational skills: managing multiple projects at a time.
- Very valuable practical Jira experience.
- IT certifications like A+ or MCP are a plus

Okta, Microsoft, and Atlassian experience is helpful

Generous time off policies
Education, wellness and lifestyle support

📌 Service Desk Support Analyst - IT (Pune)
🏢 Digicert
📍 Pune