Position: Team Lead / Assistant Manager - Event Administration Reports To: Delivery Manager

Responsible for managing and supervising the training event administration team to ensure the smooth planning, coordination, execution, and closure of training programs and events.
The role oversees end-to-end event administration, participant communication, registration, trainer coordination, scheduling, documentation, and reporting while maintaining high standards of service, operational efficiency, and participant experience.
The position also drives process improvements, team performance, and collaboration with internal stakeholders to ensure training events are delivered on time, and in accordance with organizational/client standards.
Training Event Planning and Administration
Coordinate pre-event, on-the-day, and post-event administrative activities to ensure seamless execution.
Ensure timely scheduling of training sessions, trainer assignments, virtual meeting arrangements, and resource allocation.
Oversee the end-to-end administration of training programs, workshops, seminars, webinars, and other learning events.
Team Leadership and Performance Management
Support onboarding and training of current team members and ensure adequate backup coverage for critical activities.
Set clear performance expectations and monitor individual and team productivity.
Lead, guide, and supervise the training event administration team to achieve operational and service delivery targets.
Ensure all stakeholders receive accurate and timely information about training schedules, joining instructions, and event updates.
Coordinate with internal departments and external vendors for venues, catering, travel, accommodation, equipment, and other event-related services, as applicable.
Act as the primary administrative coordination point for trainers, facilitators, participants, business units, and other stakeholders.
Training Records, Systems, and Reporting
Ensure confidentiality, accuracy,



and appropriate handling of employee and training-related information.
Prepare regular reports on training delivery, participation, attendance, cancellations, completion rates, and operational performance.
Oversee the updating of learning management systems (LMS), training databases, and other administrative tools.
Ensure accurate and timely maintenance of training calendars, attendance records, participant lists, feedback forms, and completion data.
Event Execution and Quality Assurance
Establish and maintain consistent service standards and administrative quality checks.
Conduct post-event reviews to capture lessons learned and improve future event delivery.
Monitor participant experience and coordinate the resolution of issues affecting training delivery.
Ensure training sessions start and finish as scheduled and that administrative support is available throughout delivery.
Monitor event readiness through pre-event checklists and coordination reviews.
Support the implementation of new training processes, systems, policies, and service delivery improvements.
Monitor administrative costs, vendor performance, resource utilization, and event-related expenditure, where applicable.
Identify opportunities to streamline processes, reduce manual effort, and improve turnaround time through automation and effective use of technology.
Develop and standardize standard operating procedures (SOPs), templates, checklists, and workflows for training administration.
Required Qualifications and Experience:
Bachelor's degree in any stream
Typically 4–6 years of experience in training administration, learning operations, event coordination, or a related function.
At least 1–3 years of experience in team leadership, people supervision, or operational coordination.
Experience coordinating with trainers, senior stakeholders, vendors, and cross-functional teams.
Experience working with learning management systems, scheduling tools, reporting systems, and Microsoft Office applications.
Experience managing multiple training programs and events simultaneously.

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