About PROTOUCH PROTOUCH is India's leading beauty-tech brand, redefining personal care with premium, high-performance, technology-driven devices. From hair care to skincare, we create skilled-grade tools designed to deliver a premium, salon-like experience at home.
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We are looking for a customer-focused and proactive Customer Support Executive to manage customer queries, resolve complaints, and ensure a smooth and positive customer experience across various communication channels.
Customer Support & Query Management

Handle customer queries through calls, emails, WhatsApp, chat, and other communication channels.

Order & After-Sales Support

Support customers with product usage, troubleshooting, and warranty-related queries.

Complaint Resolution & Escalation

Escalate complex complaints, technical issues, and unresolved cases to the relevant teams.

Maintain proper records of complaints, resolutions, and customer feedback.

Customer Experience & Satisfaction

Focus on improving customer satisfaction and delivering a positive brand experience.

Support initiatives aimed at improving customer retention and loyalty.





Maintain accurate records of customer interactions, complaints, returns, and resolutions.

Update customer support systems, CRM tools, and order management platforms.

Prepare reports on customer queries, complaint trends, resolution time, and recurring issues.

Coordinate with internal teams to improve support processes and service quality.

1–3 years of experience in customer support, customer service, or a similar role.

Ability to handle customer complaints calmly and professionally.

Basic understanding of ecommerce operations, order management, returns, and refunds.

Familiarity with CRM tools, customer support platforms, and MS Excel or Google Sheets is preferred.

Experience in D2C, ecommerce, retail, consumer electronics, personal care, or beauty brands is preferred.

Be part of a fast-growing D2C beauty-tech brand.

Contribute directly to customer satisfaction and brand loyalty.

Gain opportunities to develop customer service and ecommerce expertise.

Employment Type: Full-time
Experience: 1–3 years

📌 Customer Relationship Management Executive (Ahmedabad)
🏢 Protouch
📍 Ahmedabad