Job Title: Field Support Engineer - Computer Hardware Location: Hyderabad

Experience: 1-3 Years

Employment Type: Full-Time

Job Summary

We are seeking a dedicated and technically skilled Field Support Engineer to provide in office support for desktop, laptop, printer, and IT hardware issues. The candidate will be responsible for diagnosing, troubleshooting, repairing, and maintaining hardware systems at customer locations while ensuring high levels of customer satisfaction.

Key Responsibilities

Provide on-site technical support for desktops, laptops, printers, and peripheral devices.

Diagnose and troubleshoot hardware, software, and network-related issues.

Perform installation, configuration, and replacement of computer hardware components such as motherboards, RAM, SSD/HDD, LCD screens, keyboards, batteries, and adapters.

Coordinate with customers to schedule service visits and provide timely updates.

Conduct preventive maintenance and health checks of IT equipment.

Document troubleshooting steps, repair activities, and service reports accurately.

Escalate unresolved technical issues to higher-level support teams.

Manage spare parts inventory and ensure proper handling of customer assets.

Adhere to Service Level Agreements (SLAs)



and quality standards.

Assist in deployment, migration, and hardware refresh projects when required.

Required Skills

Strong knowledge of computer hardware troubleshooting and repair.

Experience with desktop and laptop hardware replacement.

Basic understanding of Windows operating systems and networking concepts.

Familiarity with BIOS settings, device drivers, and system diagnostics.

Ability to troubleshoot printers and peripheral devices.

Good communication and customer-handling skills.

Ability to work independently and travel to customer locations.

Qualifications

Diploma/Bachelor's Degree in Computer Science, Information Technology, Electronics, or related field.

Hardware certification (A+, Dell, HP, Lenovo, etc.) will be an added advantage.

Preferred Experience

Experience in field service operations.

Knowledge of enterprise hardware support.

Experience working with ticketing tools and service management processes.

Key Competencies

Technical troubleshooting

Customer service orientation

Problem-solving ability

Time management

Teamwork and collaboration

Documentation and reporting

📌 IT Support/ Field Support Engineer (Secunderabad)
🏢 Renovasion Automation Private
📍 Secunderabad