Role: Client Solutions Partner Experience: 8-10 years
We are looking for a strategic and execution-focused Client Solution Partner to lead pre-sales and solutioning for our Customer Experience (CX) practice across the US and Canada. This role will be instrumental in driving AI-led contact center transformations powered by Google GECX and the broader Google ecosystem.
You will partner closely with sales, alliances, delivery, and client stakeholders to shape compelling, differentiated solutions that modernize contact centers using GenAI, automation, analytics, and cloud-native capabilities.
This is a high-impact, client-facing leadership role requiring deep domain expertise in Contact Center transformation and robust commercial acumen.

Pre-Sales & Solution Leadership
Lead end-to-end solutioning for CX transformation opportunities across US & Canada.
Engage with C-level stakeholders (CXOs, Heads of Contact Center, CIOs, Digital leaders) to understand business objectives and translate them into AI-led transformation roadmaps.
Design differentiated solutions leveraging Google's CX stack (CCaaS, Conversational Agents, Agent Assist, Analytics).
Drive solution workshops, discovery sessions, and executive presentations.
AI-powered virtual agents (voice & chat)
Omnichannel CX transformation
Contact center analytics & insights
Represent the practice in industry forums, client events, and partner engagements.
Collaborate with sales leaders to shape account strategy and pipeline development.
Develop reusable solution assets,



industry playbooks, and accelerators.
Partner with Google alliance teams to co-sell and strengthen ecosystem alignment.
Support marketing initiatives (case studies, POVs, webinars, event content).
Commercial & Engagement Ownership
Own solution integrity from pre-sales through transition to delivery.
Support deal negotiations with a value-first positioning.

Required Experience & Qualifications
X years of experience in Contact Center / CX transformation.
Strong experience in CCaaS platforms (Google, Genesys, NICE, Five9, Amazon Connect, etc.).
Demonstrated experience with AI/GenAI-driven CX solutions (virtual agents, agent assist, conversational AI).
Proven track record of leading large, complex pre-sales engagements.
Experience working with enterprise clients across US and Canada markets.
Excellent executive communication and storytelling skills.

Experience with Google Cloud ecosystem and alliances.
Prior experience in consulting or system integration organizations.
Exposure to multi-vendor contact center migrations and cloud modernization programs.

Strong executive relationships within strategic accounts.
High-quality, scalable solution frameworks for AI-led CX transformation.
Recognition as a trusted CX transformation leader within the ecosystem.

At Quantiphi, we are redefining customer experience using AI, data, and cloud. Shape next-generation AI-powered contact centers.
Work closely with strategic partners like Google Cloud.

📌 Client Partner (Customer Experience) (Bengaluru)
🏢 Quantiphi
📍 Bengaluru