Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines

Application Support & Operations

Primary Skills - Troubleshooting, Incident Resolution, Application Support

Secondary Skills - ServiceNow, CloudOps, Production Support Tools

Experience :

Work with customers and project management teams to gather requirements and translate them into technical specifications

- Helps prepare recurring internal meetings and advises on timeline progression.
- Provides snapshot of projects and status.
- Participate in QA, UAT & production launch support related to various customer engagements
- Collaborate with product development team to help support platform functionality
- Provide Tier 2/3 technical support for custom integrations
- • Has working knowledge of support processes and working in support environment.




- Drives resolution to remediate both routine and non-routine problems and holds resources accountable to provide permanent solutions designed to improve the customer experience.

Bachelor's Degree Computer Science, a related field, or equivalent experience

2 years of related experience Req

- Work is primarily achieved by an individual or through project teams, with emphasis on technical/discipline knowledge rather than managing people.
- Progression within the Career Band reflects increasing depth of qualified knowledge, project management and ability to influence others.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud.

📌 Technical Support/Application Support Engineer (Kochi)
🏢 Iqvia
📍 Kochi