The Last Mile Analytics & Quality Team is seeking a Transportation Quality Specialist who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers' experience.

You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups, providing you with a broad perspective on the business.

Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.

Investigate images/videos and provide recommended actions in accordance with SOPs.

Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues.

Meet business metrics and goals, including SLA,



productivity, quality, and utilization benchmarks.

Understand performance metrics and leverage them to drive business goals.

Be flexible to work on multiple programs as per business requirements.

Shifts: Rotational (This is a 24x7 shift setting, and shifts are rotational based on business requirements).

Weekly Off: Rotational (5-day work week with 2 consecutive days off, which may change based on business requirements).

Experience with Microsoft Office products and applications

Bachelor's degree

Experience with Excel.

Speak, write, and read fluently in English

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

📌 Shift Quality Auditor (Secunderabad)
🏢 Amazon Thunder
📍 Secunderabad