Our partner is looking for an OWA Member Support Specialist based in India.

As an OWA Member Support Specialist, you will help coordinate the operations, programs, and digital resources that enable a global coalition of animal protection organizations to advance its mission. You will manage key initiatives, including mentorship programs and virtual training, while ensuring members have access to the tools, information, and support they need to succeed. Working across project management, data analysis, digital platforms, and communications, you will help strengthen collaboration among more than 80 member organizations worldwide. You will take ownership of day-to-day operations while identifying opportunities to improve processes, enhance member engagement, and increase organizational efficiency. This role offers the opportunity to combine technical proficiency, analytical thinking, and relationship-building in a purpose-driven, international environment. If you are proactive, highly organized, and motivated by meaningful global impact, this is an opportunity to contribute to a coordinated movement for animal protection.

Operations and member support: Coordinate essential administrative and operational activities, including new member onboarding, quarterly orientations, virtual events, and management of the general alliance inbox. Provide technical support during online events, introduce speakers, facilitate Q&A; sessions, and manage incoming requests by prioritizing deadlines, urgency, and team needs.

Digital platform management: Maintain the alliance's digital ecosystem, including Salesforce, Strapi, Mailchimp, Vimeo, Slack, and the member website. Manage user access, maintain accurate records, troubleshoot technical issues, coordinate with platform support teams, and identify opportunities to improve data quality and operational efficiency.

Project management and program development: Independently plan, deliver, and continuously improve key initiatives, including the mentorship program and Virtual Training Academy. Coordinate project timelines, deliverables, and stakeholder contributions while collaborating with subject matter experts and strategists to develop accessible learning modules and resources.

Grants and cross-functional support: Assist with grant programs, travel awards, and other cross-functional initiatives by supporting research, platform implementation, petition setup, due diligence, documentation requirements, grant portal troubleshooting, and follow-up on outstanding items.

Keep shared resources accessible and current across Google Drive and internal knowledge platforms.

Data collection and analysis: Design, administer, and analyze biannual membership surveys, including mid-year feedback and end-of-year organizational information surveys. Gather insights from Slack, newsletters, and the member website,



identify trends, and produce clear reports to inform strategic decisions and program improvements.

Coordinate skilled, timely, and culturally responsive communications with members worldwide. Prepare and distribute monthly newsletters, highlight member success stories, coordinate annual review content, and manage communications for virtual events, mentorship initiatives, and new programs.

Organization and project management: Strong organizational and time management skills, with the ability to manage multiple projects and competing priorities independently, meet deadlines, maintain attention to detail, and follow deliverables through from planning to completion.

Working knowledge of digital tools and platforms, such as CRM systems, website content management systems, project management software, email marketing platforms, and online community tools. Ability to maintain data integrity, troubleshoot technical issues, learn new systems, and identify opportunities for automation and workflow optimization.

Excellent written and verbal communication skills, including experience producing professional external communications, facilitating virtual events, managing correspondence, and creating clear documentation, SOPs, and learning resources. Demonstrated diplomacy, emotional intelligence, and the ability to adapt communication to different audiences.

A collaborative and respectful working style, with the ability to build effective relationships with colleagues and external partners, contribute to team projects, give and receive feedback constructively, and support a positive team culture.

Data analysis and reporting: Strong skills in data gathering, tracking, analysis, and reporting, with the ability to translate information into accurate, accessible insights that support informed decision-making.

Learning content development and accessibility: Ability to organize information into structured digital learning materials, collaborate with subject matter experts, learn new content development tools, and incorporate accessibility features such as captions and accessible formatting.

Understanding of how operational processes and member-facing programs contribute to broader organizational objectives, with the ability to recommend improvements and support the implementation of agreed priorities.

Cultural awareness and a global mindset, with the ability to consider the different experiences, languages, cultures,



and political contexts of international member organizations.

Financial and administrative accuracy: Ability to maintain accurate records, follow financial procedures, coordinate vendors, arrange supplies or services, and collect reimbursement information with care and attention to detail.

A genuine interest in supporting animal protection and global advocacy efforts, with a willingness to contribute to a team-oriented, mission-driven organization.

Willingness to undertake at least two domestic or international trips per year and occasionally work outside standard 9 a.m. Language and application materials: Ability to submit all application materials in English and communicate effectively in an international working environment.

Competitive annual compensation: For candidates based in India, the advertised annual salary range is 317,077 - 387,499, subject to the organization's compensation framework and applicable employment arrangements.

Unlimited paid time off: Access to a flexible paid leave policy.

Enhanced sick pay: Additional support during periods of illness.

Generous leave policies: Bereavement leave, personal emergency leave, and sabbatical leave.

Enhanced parental leave: Additional support for eligible employees welcoming a child.

Health and life insurance: Retirement contributions: Employer retirement contributions where applicable under the local benefits arrangement.

Internet allowance: Financial assistance toward internet connectivity for remote work.

Fully remote work: Work remotely from India while collaborating with an international team.

Contribute to a global animal protection coalition focused on improving conditions for chickens raised for food.

Work with organizations across different countries and cultural contexts while developing project management, digital operations, communications, and analytical skills.

Local employment arrangements: Candidates outside the United States will be employed through a local Employer of Record partner. The exact benefits package will depend on the country of residence and will be confirmed at the offer stage.

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.

📌 Remote Support Specialist (India)
🏢 Jobgether
📍 India