Job Title: Receptionist

Location: Bapat Multi-Specialty hospital

Key Responsibilities: As a Receptionist, your primary responsibilities will include, but are not limited to, the following:

- Greet and assist patients, visitors, and vendors with a polite and welcoming attitude
- Manage patient registration, admission, discharge, and appointment scheduling
- Maintain and update patient details accurately in software/registers
- Know accurate patient details including bed number, room category, and admission status and update accordingly
- Handle incoming calls, provide information, and transfer calls to the appropriate department
- Make follow-up calls to patients for appointments, feedback and reminders
- Support department-specific calling tasks as required by management

(e.g., calling Gynecology patients, follow-up lists, promotional health camp calls, etc.)

- Collect payments, issue proper bills, and maintain accurate billing records
- Maintain insurance files - ensure all documents,



reports, and forms are attached, verified, stamped and filed systematically
- Guide housekeeping staff to ensure cleanliness of reception & waiting areas
- Collect patient reviews/feedback and report to management
- Keep the reception desk clean, organised, and stocked with required forms/stationery
- Maintain confidentiality of patient information as per hospital policy
- Ensure all electronic devices (computers, printers, swipe machines, telephones, tablets etc.) are charged and functioning; report issues to management
- Assist with any small administrative tasks or duties assigned by management
- Handle patient queries/complaints politely and escalate when necessary

Job Types : Full time, Permanent, Fresher

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Receptionist, Telecaller (Pune)
🏢 Bapat Multispeciality Hospital
📍 Pune