Job Description - Front Office ExecutiveJob Title : Front Office Executive Department : Front Office Location : (Bhopal / Madhai / Pachmarhi) Reports To : Operations Manager Job Summary : The Front Office Executive is responsible for managing guest interactions and front desk operations. This role acts as the first point of contact for guests, ensuring smooth check-in, check-out, handling guest queries, coordination with departments, and delivering a seamless guest experience.

Key Responsibilities:1. Guest Handling

- Welcome and greet guests in a professional manner
- Handle check-in and check-out processes efficiently
- Address guest queries, requests, and complaints promptly
- Provide information about hotel services, activities, and local attractions

2. Front Office Operations

- Manage reservations and coordinate with the central reservation team
- Maintain guest records and update PMS (Ezee/IDS or similar software)
- Handle billing, payments, and invoice generation
- Ensure proper room allocation and availability updates

3. Coordination

- Coordinate with housekeeping, F&B;, kitchen, and maintenance teams
- Communicate guest requirements and special requests to relevant departments
- Ensure smooth execution of guest itineraries and services

4. Guest Experience & Upselling

- Promote hotel services and upsell rooms, packages, and activities




- Collect guest feedback during stay and at checkout
- Encourage guests for reviews (Google / TripAdvisor)

5. Reporting & Documentation

- Maintain Daily Reports (arrival/departure, occupancy, DSR)
- Track guest feedback and report issues to management
- Maintain records of payments, bills, and cash reconciliation

6. Check-In Responsibilities

- Complete guest registration and ID verification
- Collect advance/balance payment
- Provide property briefing and schedule details
- Escort guests to rooms (if required)

7. Check-Out Responsibilities

- Prepare guest bills in advance
- Coordinate with departments for final billing
- Ensure smooth and timely checkout process
- Collect payments and update records

8. Compliance & Grooming

- Follow front office SOPs and company policies
- Maintain professional appearance and grooming standards
- Ensure safety and emergency procedures are followed

Key Skills :

- Robust communication and interpersonal skills
- Customer service orientation
- Basic computer and PMS knowledge
- Problem-solving and coordination skills

Qualification :

- Graduate / Diploma in Hospitality Management preferred
- 1-3 years of experience in front office (hotel/resort)

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Front Office Executive (Receptionist) (Pachmarhi)
🏢 Pandav Hotels
📍 Pachmarhi