1. Maintain all information of the hospital services & Available Doctors, Contact Numbers, emergency & Ambulance services, suppliers & vendors, staff working, Corporate empaneled for facilities, if list extension numbers.

2. Welcome, Receive, Guide & give Information to Visitors, Patients, Ensure Comfortable sitting to all.

3. Attend to Phone Calls, take appointments & messages for consultant doctors, staff all transfer calls to various departments, also connect significant Numbers when asked for.

4. Ensure Proper Registration of OPD & IPD Patients capture relevant details of Patient Name, phone Numbers, Mobile Numbers & E-mail ID referring Doctor, Address etc.

5. Book Appointments for consultant doctors as per their days schedule and Timings.

6. Use brochures, leaflets & Other Promotional materials available to enhance information on the hospital services.

7. Front Office Executive should know in detail about hospital Services & Facilities and relevant people working in the hospital.

8. Get Well Versed with handling Hospital Information System, Use of Computers Skills to Process patient data, document & filing.

9. Ensures to handover Feedback forms to all patients & Collect the same in the drop box.

10. Ensure to Collect the payment through Cash, Credit Card as per the tariff & ensure to generate bill in duplicate (One for Patient & one for file).

11.



Co-ordinate with Finance Department in handling over cash periodically as suggested by the management / Front Office Manager.

12. Maintain a master list of the following documents

- Consultant Doctors
- Emergency Numbers
- Ambulance
- Staffs Contact Numbers
- Vendors & Suppliers list & contact Numbers.
- Corporate Companies empanelled TPA’s & Insurance Companies.
- Hospital tariff List.

- Maintain a Visitor Book & Request for comment.

- Take Messages for all staffs concerned & pass on the information to the concerned.

- Ensure to come in proper uniform with presentable grooming & attire.

- Ensure to receive all guests with a smile & welcome greetings.

- Organize Wheel Chair through helpers, whenever necessary

- Escort VIP’s & other dignitaries to the Chairman Room/Board Room & inform Management about the Visitors.

- Follow the Policy of the hospital to send patients along with hospital attendant to the consultant doctor/diagnostic investigations departments etc.

- Ensure to direct patients to the respective doctor Floor, Department & Room Wise.

- Ensure to keep the reception table neat & tidy.

- Receive & Welcome guests/patients with a smile provide information & guide them to their satisfaction.

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits :

- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Experience :

- total work: 2 years (required)

Work Location: In person

📌 Senior Front Office Executive (Malleshwara)
🏢 dr solanki eye hospital
📍 Malleshwara