Job Summary

The Front Office Executive is responsible for managing the hotel’s reception area and ensuring a smooth check-in and check-out process for guests. The role includes welcoming guests, handling reservations, addressing guest inquiries, and maintaining high standards of customer service to ensure guest satisfaction.

Key Responsibilities

- Welcome guests in a courteous and qualified manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and modifications .
- Maintain accurate records of guest information in the system.
- Coordinate with housekeeping and maintenance departments for room readiness and guest requests.
- Handle guest complaints politely and escalate issues when required.




- Maintain the front desk area clean and organized .
- Ensure proper billing, payment collection, and invoice generation.
- Provide information about hotel facilities, services, and local attractions.

Required SkillsQualifications

- Diploma / Degree in Hotel Management or Hospitality (preferred)
- 1-3 years experience in Front Office / Guest Service in a hotel or resort
- Freshers with hospitality training may also apply

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits :

- Cell phone reimbursement

Work Location: In person

📌 Front Office Executive (Munnar)
🏢 Bestinn Leisure
📍 Munnar