About us:Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. Founded in 2011, our cloud-based product suite powers over 50 million daily engagements across voice, video, and messaging channels. Trusted by 6,000+ companies across 60+ countries, Exotel enables unified customer engagement for leading businesses such as Ola, Swiggy, Flipkart, GoJek, Byju's, HDFC Bank, Zomato, and Urban Company. Our offerings include communication APIs, a contemporary omnichannel contact centre, and a conversational AI platform hosted on the cloud. We are a Series D company valued at $100 million with $60 million in ARR.What will you do?:- Influence the product roadmap as a technical leader.- Exploration and adoption of new technologies to improve system reliability and efficiency.- Technical guidance and mentoring to the Project teams on architecture and design.- Help enforce and/or tweak SLAs for existing deployments to improve efficiency.- Build and improve, and enforce processes to improve efficiency.- Build and guide the team for operational excellence.- Stakeholder management.- Mentor junior engineers in the team.What we look for :Must Haves :- 8+ years of experience in the VoIP domain.- Bachelor's or Master's degree in computer science or equivalent.- Solid knowledge of VoIP domain technologies, including SIP, SDP, RTP, RTCP.- Solid knowledge of IP networking concepts, including L2/L3 routing, Subnets, VLANs,



and NAT traversal.- Solid knowledge of network impairments and their impact on call quality.- Experience leading project teams to deliver critical software solutions.- 6+ years of experience in building high-availability, scalable and fault-tolerant VoIP systems.- 4+ years of experience in working with server-side VoIP applications like Asterisk, Kamailio or equivalent.- 3+ years of experience in working with a major cloud platform like AWS (preferred), GCP, or Azure.- 2+ years of experience in the design and development of REST-based microservices.- Experience in programming with one of Golang (preferred), Ruby, C/C++.- Experience in scripting with shell and Python.- Experience with data stores such as MySQL, Postgres.- Good understanding of data structures, multi-threading and concurrency concepts.- Proficiency in working in a Linux environment.- Experience working in Agile SDLC process.- Strong analytical, problem-solving and troubleshooting skills.- Excellent written and verbal communication skills.- Team player, flexible and able to work in a fast-paced environment.- A "DevOps" mindset.- You own what you will develop.Good to Have :- Experience with custom development on Asterisk/Freeswitch/Kamailio/Opensips is a plus.- Experience with SIPp or any other SIP testing tools.- Experience with ISDN, WebRTC technologies.- Experience with Elastic Search queries and visualisation tools like Grafana, Kibana.- Experience with DevOps tools like Ansible, Jenkins, Terraform, Kubernetes, Git.- Experience with monitoring frameworks like Nagios, Prometheus.- Experience with developing Android, iOS-based VoIP clients.- Experience with Java, JavaScript languages. (ref:hirist.tech)

📌 Exotel - Principal Software Engineer - VoIP Domain (Bengaluru)
🏢 EXOTEL TECHCOM PRIVATE
📍 Bengaluru