About Exotel Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel's cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. manage their customer engagement with Exotel's suite of communication APIs, Ameyo's omnichannel contact centre (merger), and Cogno AI's conversational AI platform (acquisition) over the cloud. We are seeking a seasoned and visionary Principal Engineer to join our core Financial Engineering (Financial Operations): Demonstrated expertise in monitoring and optimising cloud infrastructure costs (AWS/Azure/GCP) at a massive scale, encompassing cost attribution, budgeting, and the ability to make strategic architectural decisions that balance high performance and reliability with financial efficiency.

Define the technical vision and long-term architectural roadmap, ensuring alignment with business goals and industry best practices.
Architect and design core components, including but not limited to, omnichannel routing (voice, email, chat, social), Interactive Voice Response (IVR) systems, outbound dialers, and real-time and historical reporting and analytics.
Drive the evolution of our platform to incorporate emerging technologies such as AI/ML for intelligent routing, sentiment analysis, and workforce optimisation.
Champion and evangelise contemporary software development methodologies, including Agile,



and foster a culture of engineering excellence, innovation, and accountability.
Mentor and provide technical guidance to senior and junior engineers, fostering their growth and ensuring high-quality design and implementation.
Collaborate with product management, engineering teams, and other stakeholders to translate product requirements into robust and scalable technical solutions.
Take ultimate accountability for the reliability, performance, and scalability of the Enterprise Contact Centre product.
Proactively identify and mitigate technical risks, and lead the resolution of complex production issues.
Drive a culture of operational excellence and continuous improvement, leveraging data and feedback to enhance system performance.
Performance Engineering and Stress Testing:
Hands-on experience with benchmarking, load testing, and performance tuning large-scale systems, identifying bottlenecks at the OS, network, and application layers beyond general reliability metrics

Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

- 7+ years of experience in software engineering, with at least 3 years in a senior architect or principal engineer role for an enterprise-grade product.
- Demonstrated experience in designing and building large-scale, distributed, and highly available systems.
- Experience with public cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes).

📌 Principal Engineer - Telecom (Gurugram)
🏢 Exotel
📍 Gurugram