Our partner is looking for a Client Support Specialist based in India. In this role, you will be a key point of contact for clients, helping them navigate digital platforms and resolve technical challenges efficiently. You will provide responsive, high-quality support through multiple communication channels, including tickets, phone, chat, and social media. By combining technical troubleshooting with clear communication and client education, you will help users get the most out of website management and related digital solutions. You will collaborate with cross-functional teams to investigate software issues, report bugs, and contribute to product improvements. The position is fully remote within India, with working hours aligned to global team collaboration. Accountabilities - Deliver client support: Respond to client inquiries through ticketing systems, phone calls, live chat, and social media, ensuring timely, skilled, and helpful assistance. - Investigate reported problems, resolve Tier 1 support requests, and escalate more complex cases to the appropriate technical teams when necessary. - Educate and empower clients: Provide guidance, training, implementation assistance, and best practices to help clients use content management systems and related digital products effectively. - Prepare clear, detailed software bug reports and product enhancement requests to support ongoing product development and service improvements. - Keep up to date with software updates,



new features, help center resources, and emerging web trends to maintain strong product knowledge. - Collaborate with the support team: Participate in daily team meetings to discuss challenging tickets, software bugs, recurring issues, and other relevant updates. - Manage incoming calls effectively: Resolve inquiries during calls whenever possible, while accurately documenting and escalating cases that require further investigation. - Deliver an excellent client experience: Demonstrate patience, professionalism, and strong communication skills while maintaining high customer service standards and reinforcing trust in the products and services offered. Requirements - Education: An associate's or bachelor's degree is preferred, or equivalent practical experience. - Customer service experience: Previous experience in customer service or technical support is preferred, ideally with 2–4 years of relevant experience. - English proficiency: Strong written and spoken English is essential. Website and CMS knowledge: Familiarity with websites built using content management systems such as WordPress, Squarespace, Wix, Weebly, or Joomla is an advantage. - Support tools: Experience using help desk or ticketing software is preferred, particularly Zendesk. - Ability to manage multiple requests, prioritize tasks, and maintain attention to detail in a fast-paced support environment. -

📌 Client Support & Customer Services Consultants (India)
🏢 Jobgether
📍 India