As a Technical Support Manager, you will lead a diverse team focused on helping customers successfully adopt industry-leading 3D design, engineering, and entertainment software by providing technical solutions, guidance, and troubleshooting support for installation and licensing issues.
You will lead a team of specialists responsible for resolving customer issues reported to Autodesk Support through phone, web, online forums, and other support channels during Asia-Pacific (APAC) business hours. In addition to resolving customer issues, the team participates in proactive support activities, including developing and delivering webinars, hosting question-and-answer sessions in online communities, and publishing technical knowledge articles.
In this role, you will combine people leadership, technical support expertise, operational excellence, and cross-functional collaboration to deliver an exceptional customer experience.
Manage the implementation of processes and operational plans to ensure effective delivery of technical support services for Autodesk products
Measure and monitor performance against established service levels and ensure achievement of individual and team performance targets
Conduct periodic quality reviews to ensure adherence to organizational standards and support best practices
Investigate escalated customer issues and ensure timely resolution of service delivery and customer satisfaction concerns
Manage employee programs and initiatives, including performance management, onboarding, employee development, coaching, and career growth
Develop team capabilities by planning and implementing training programs, processes, and enablement initiatives
Manage and prepare budgets while partnering with senior management on forecasting, variance analysis, and financial planning
Lead or contribute to organizational strategy, global projects, and cross-functional initiatives
Identify opportunities to improve operational efficiency, service quality, and customer experience




Drive effective communication across the organization and ensure relevant information is shared with Support and partner teams
Partner with Product Development and Product Management teams to ensure customer feedback is captured, prioritized, addressed, and tracked through resolution
Ensure customers and support teams receive appropriate updates on product issues and resolution progress
Promote knowledge sharing and proactive customer support through webinars, online communities, and technical content
Bachelor's degree or equivalent professional experience, preferably in Mechanical Engineering, Civil Engineering, or a related discipline

- 10+ years of management experience within the technology or customer support industry
- Experience leading and developing customer-facing technical support teams
- Proficiency with Customer Relationship Management (CRM) and knowledge management tools and processes
- Knowledge of AutoCAD and any other Autodesk software solutions
- Robust written and verbal communication skills in English
- Strong leadership, coaching, stakeholder management, and problem-solving skills

Proficiency with or familiarity with Autodesk products and solutions such as Autodesk Fusion, AutoCAD, and Architecture, Engineering, and Construction (AEC) solutions
Experience supporting cloud-based or Software as a Service (SaaS) applications
Experience managing or working with globally distributed or remote teams
Familiarity with quality control systems and support quality management practices
Familiarity with Artificial Intelligence (AI) tools and their application within customer support or technical operations
Additional language proficiency




The ideal candidate is an experienced and customer-focused technical support leader who combines strong people leadership, operational expertise, and technical understanding to develop high-performing teams and deliver exceptional customer experiences
Leads, coaches, and develops diverse technical support teams while fostering accountability, collaboration, and continuous learning
Uses service metrics, customer insights, and operational data to identify trends and drive improvements in team performance
Builds trusted relationships with Product Development, Product Management, Support, and other cross-functional stakeholders
Balances day-to-day operational leadership with longer-term planning, team development, and continuous improvement
Identifies opportunities to improve support processes, service quality, efficiency, and customer satisfaction
Communicates clearly and confidently with employees, customers, senior leaders, and cross-functional stakeholders
Develops team capabilities through coaching, training, knowledge sharing, and career development
Embraces emerging technologies, including Artificial Intelligence (AI), to improve support effectiveness and team productivity
Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

📌 IT Support Team Manager (Bengaluru)
🏢 Autodesk
📍 Bengaluru