Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. Managing local technical projects.

Maintaining or creating policies, procedures, and processes.

Supporting global customers remotely.

Traveling within your local or regional area to support our customers.

Bachelor's degree

2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

2+ years of troubleshooting in a multi-user high availability environment experience

2+ years of PC repair, troubleshooting, deployment and liquidation experience

Bachelor's degree in IT,



computer science or equivalent

Experience troubleshooting in a multi-user high availability workplace

Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.

Ensuring infrastructure networking and computing systems remain available during production hours.

Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.

Managing local technical projects.

Maintaining or creating policies, procedures, and processes.

Bachelor's degree

2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

2+ years of troubleshooting in a multi-user high availability environment experience

2+ years of PC repair, troubleshooting, deployment and liquidation experience

Bachelor's degree in IT, computer science or equivalent

Experience troubleshooting in a multi-user high availability environment

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

📌 Technical Support Developer (REMOTE) (Bengaluru)
🏢 Amazon Robotics
📍 Bengaluru