Amazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP's self-publishing platform to publish, market, and sell their content in Amazon's Kindle store. The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team workplace that thrives on innovation and excellence, and our staff is talented, and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is the face of our company, then the KDP Customer Support Analyst role is the job for you!

Process and respond to email, phone, and chat contacts received from KDP website users

Meet or exceed all quality, productivity, and time management goals as set by management.

Follow all site performance and behavior expectations as outlined by management.

Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels

Follow company policies and processes in order to process customer requests appropriately

Use customer service tools and software to troubleshoot,



provide an accurate response, and create an exceptional customer experience

Proactively strive to drive improvement to the internal and external processes to enhance the customer experience

Flexibility to work shifts including overnight and weekends

Speak, write, and read fluently in English

Should be willing to work from the office as VCC is not available.

Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats and/or emails.

Proven ability to provide high quality customer service in a fast-changing environment by developing personalized responses for publisher questions.

Must possess computer navigation skills, along with a basic understanding on how to use a website/web browser and the internet.

Must have a proven ability to use data and research to inform the best course of action and/or possible resolutions

Network latency of 150 ms or less

Additional computer skills certifications in web technologies are preferable.

Experience in web-enabled software products or services is highly preferred.

Basic familiarity with web technologies and HTML is highly desirable.

College graduates.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

📌 Support Analyst - Customer Service (Secunderabad)
🏢 Amazon Thunder
📍 Secunderabad