We help our travelers focus on being there, not getting there and our Travel team is central to this mission!

As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!

Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email.

Provide accurate information for hotel, flight, car and rail bookings, as required

Support users with self-service of the Navan platform and app where possible.

Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.

Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.

Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.





Adhere to attendance policy and complete all assigned training.

Meet individual performance metrics in support of the organization and company business objectives.

3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel

- 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT
- Customer Service experience within a contact center or customer facing role.
- Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform.
- Reliable and versatile with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
- Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
- An interest in travel with a basic understanding of world geography

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

📌 Business Travel Consultant Weekend Work (Bengaluru)
🏢 Navan Carpets
📍 Bengaluru