The India Easy Ship (ES) business team strives to deliver the best seller experience for small, medium and large businesses who wish to partner with Amazon on it's marketplace and shipping offerings. Program Manager to support the Trans and Performance charters for IN ES.

Drive performance improvement initiatives.

Identify patterns of defects that will help us build initiatives to reduce defects at scale.

Ability to pull data and perform deep-dives and root-cause analysis as needed.

Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.

Partner cross functionally across Operations, Product, Analytics, Account Management and Seller Services teams to drive improvements for the seller

Deep-dive to identify inherent gaps and trends/patterns in Pick-up Operations and Performance Actions and drive programmatic actions based on derived insights





Partner with Tech teams to identify, ideate and develop solutions that can lead to step-changes in terms of a seller's pickup experience

5+ years of program or project management experience

Experience using data and metrics to determine and drive improvements

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

5+ years of driving process improvements experience

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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