Customer Service Representative II role supporting order management and back-office operations across North America, EMEA, and APJ regions. Process high-volume orders using Oracle JD Edwards and SAP, ensure SLA compliance, and deliver exceptional customer experiences within established turnaround times.

Responsibilities

Process high-volume orders using Oracle JD Edwards, SAP, and related applications

Meet performance metrics and SLA targets with adherence to daily turnaround guidelines

Escalate issues proactively that could impact business processes

Solve routine problems using standard procedures and documented processes

Contribute to team goals and support enhanced customer experience initiatives

Requirements

- Bachelor's degree in Arts, Science, Commerce, or Business Administration
- 1.5–3 years hands-on order management experience
- Strong Microsoft Office and computer skills
- Excellent verbal and written communication abilities
- Detail-oriented with robust analytical and problem-solving skills
- Ability to work night shifts and manage multiple priorities under pressure

📌 Customer Support Advisor (Working Nights) (Bengaluru)
🏢 Thermo Fisher Scientific
📍 Bengaluru