Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments.

the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments.

Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale.

Market Research Analyst

Location: Chennai / Trivandrum | Reports to: Director of Market Intelligence

We are seeking a Market Research Analyst to join Zafin's Market Intelligence team, reporting to the Director of Market Intelligence.

Market research at Zafin is built around systems — agents, workflows, and automations that allow a focused team to continuously monitor and understand a market far larger than its headcount. In this role, you will work within that research stack, improve and extend it, and apply strong analytical judgment to the information it produces.

Automation can accelerate research, but it cannot replace disciplined source evaluation, commercial understanding or sound interpretation. You will be responsible for running the machinery and applying the judgment required to produce reliable, decision-ready intelligence.

Your research will help shape what Zafin builds, how we position and communicate our platforms, and how our sales teams identify and pursue opportunities.

Run and improve AI-enabled research workflows: Work with Zafin's existing research agents and workflows across sourcing, extraction, synthesis and brief generation. Automate research intake: Build and maintain pipelines that ingest analyst reports (Gartner, Forrestor, Celent), earnings calls, regulatory filings, annual reports and other relevant market sources, identifying what has changed and why it matters.

Validate AI-generated research: Identify where automation is drifting,



producing incomplete conclusions or introducing unsupported claims, and improve the workflow.

Automate information collection while providing the analysis and interpretation.

Develop strategic account intelligence: Create automated first-pass profiles of target institutions, including their technology environments, strategic priorities, pain points, transformation initiatives and potential buying triggers. Refine the research for priority pursuits.

Turn industry, regulatory, technology and competitive signals into clear briefs for product, marketing, sales and executive audiences.

Build reusable research capabilities: Develop automations, templates and tools that can be used across marketing and market intelligence workflows. Recognize repetitive or inefficient research processes and propose practical ways to automate or improve them.

Turn complex research into clear narratives, presentations and recommendations for technical, commercial and executive stakeholders.

Lead working sessions that help stakeholders understand the evidence, navigate ambiguity and move toward informed decisions.

Bachelor's or master's in marketing, business, economics, computer science, or a related field (BA/B.Sc/B.Tech).

Two to five years of experience in market research, competitive intelligence, market intelligence, strategy consulting or a related analytical role.

Experience working within a Big Four firm, strategy consulting firm, market research organization, analyst firm or technology company is preferred.

Strong understanding of competitive intelligence, market intelligence and go-to-market research practices, including competitor tracking, market sizing, battlecards, win/loss analysis and analyst report monitoring.

Hands-on experience using AI to build research workflows, agentic processes, multi-tool automations or no-code AI agents, beyond basic prompting.

Comfort using AI-native development tools such as Cursor, Claude Code or similar platforms to prototype scripts,



automations or lightweight internal tools, even without a formal software engineering background.

Strong research judgment, including the ability to distinguish credible evidence from unsupported conclusions and verify AI-generated outputs against original sources.

Excellent written and verbal communication skills, with the ability to translate complex findings for technical, commercial and executive audiences.

Experience working with data-analysis tools such as SQL, Python, Tableau, Power BI or similar platforms.

Robust Excel and PowerPoint skills, including the ability to work with incomplete, inconsistent or unstructured data from multiple sources.

A builder mindset and a demonstrated interest in creating repeatable systems rather than relying only on manual processes.

MBA or postgraduate qualification from a recognized institution.

Experience in banking, financial services, enterprise technology or another regulated industry.

Familiarity with banking technology, enterprise software, AI governance, agentic AI, integration platforms or legacy modernization.

Experience working with commercial analyst research from firms such as Gartner, Forrester, Celent, IDC or similar organizations.

Experience developing market or account intelligence for enterprise sales teams.

Familiarity with APIs, workflow automation platforms, data extraction tools or retrieval-augmented generation systems.

Experience presenting research and recommendations to senior leadership.

Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin's privacy policy at By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.

📌 Market Research Specialist, Marketing (Chennai)
🏢 Zafin
📍 Chennai