Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are addressed efficiently through NielsenIQ proprietary platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience
The person will execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream as snapshot delivery, quality query resolution.

- Become an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency.
- Ensuring query resolution and delivering data/information as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan.
- Responsible for Triaging of customer queries/ request (data, resolution, snapshots) across markets and customer category groups and tracking actions for improvement as needed
- Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design. Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline.
- Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues.

A successful Customer Support Analyst manages 5 to 10 customers and/ or multiple NIQ market and will be responsible for snapshot delivery and quality query resolution; will ensure timely delivery of reports,



databases and effective change management in order to standardize and automate the deliverables. Candidate is expected to identify, investigate and co-ordinate data resolution, process or product related changes/ queries, and be the first point of contact (through CSO/ MSD) for designated customers, ensuring efficient customer experience.
Master’s degree with preference to Marketing

- Preference to candidates having exposure to Excel and strong communication/
- Preference to candidates with good exposure of Microsoft Excel (pivot tables, vlookup, conditional functions, conditional formatting, chart building, and formatting); Analytical skills and aptitude for data and operational processes
- Project management aptitude (critical path, task sequencing, problem solving, etc.)
- English language proficiency: writing and verbal
- Working knowledge of AI tools and ability to leverage them for query resolution, automation, and productivity improvements

Build network relationships in multi-cultural environment
· Logical thinking and adaptability with Transformation mindset

Flexible working environment
LinkedIn Learning
Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support,



and certain administrative tasks that help streamline workflows. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles:
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing current pathways to growth. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. To learn more about our ongoing efforts in diversity and inclusion, please visit the

📌 Retail Customer Support Analyst (Pune)
🏢 Nielseniq
📍 Pune