Own end-to-end delivery of Managed SOC services across multiple customers and projects.

- Ensure delivery against agreed SLAs, KPIs, OLAs, quality, security and customer experience metrics.
- Lead SOC operations across L1/L2/L3 monitoring, detection, investigation, incident response and escalation

management.

- Establish and continuously improve SOC operating processes, governance and service management practices.
- Drive automation and AI/ML adoption to improve SOC efficiency and reduce manual effort.
- Drive use-case development, tuning, threat hunting, detection engineering and continuous service

Next-Generation SOC Transformation

- Lead the evolution from traditional monitoring-based SOC to a Next-Generation SOC operating model.
- Drive adoption of SOAR, XDR/EDR, NDR, UEBA, threat intelligence, advanced analytics and automation.
- Evaluate emerging cybersecurity technologies and identify opportunities to enhance the Managed SOC

Lead/support presales engagements for Managed SOC and Cybersecurity Services.

• Understand customer security requirements and translate them into scalable SOC solutions and service

Own/support RFP/RFI/RFQ responses, solution architecture, technical proposals, SoWs, effort estimation,

Partner with Sales to identify upsell, cross-sell and new-account opportunities.

P&L; & Commercial Management

- Own the P&L; for assigned Managed SOC projects/accounts.
- Drive revenue, gross margin, utilization, cost optimization and project profitability.
- Monitor project financial performance against budgets, forecasts and commercial commitments.
- Lead, manage and mentor the Managed SOC organization, including SOC Managers, Technical Leads and

L1/L2/L3 security analysts/engineers.

• Own team structure, capacity planning, shift coverage,



resource allocation and workforce planning across 24x7

SOC operations.

• Build and maintain a high-performing SOC team with clear roles, accountability, goals and performance

Drive recruitment, onboarding, capability development, certification and succession planning for critical SOC

Conduct performance reviews, set KRAs/KPIs and provide regular coaching and feedback.

- response and security engineering.
- Customer & Stakeholder Management
- Act as the senior delivery point of contact for strategic Managed SOC customers.
- Build relationships with CISOs, CIOs, CTOs, IT/Security Heads and senior customer stakeholders.
- Conduct periodic governance and executive service reviews.
- Own critical escalations and ensure timely resolution of service issues and incidents.
- Drive customer satisfaction, retention, renewals and expansion of services.

Governance, Risk & Compliance

- Ensure SOC operations comply with contractual, regulatory and information-security requirements.
- Drive adherence to relevant security frameworks and industry standards.
- Establish governance for incident, change, problem and service-improvement management.
- Ensure documentation, audit readiness and appropriate security controls are maintained.

Required Experience & Qualifications

• 8+ years of overall experience in Cybersecurity, IT Infrastructure, Managed Security Services or related





Minimum 5–6 years of recent, strong experience in SOC Delivery / Managed SOC operations.

- Proven experience managing multiple SOC customers/projects in an MSSP or Managed Services environment.
- Experience in cybersecurity presales, solutioning and customer-facing engagements.
- Demonstrated experience managing project/account P&L; and commercial performance.
- Robust team-handling experience across technical and operational cybersecurity functions.
- Experience working with senior customer stakeholders and managing critical escalations.

SIEM: Splunk, Microsoft Sentinel, IBM QRadar or equivalent.

- SOAR and security automation.
- Threat Intelligence Platforms.
- Incident Response and Digital Forensics.
- Security Analytics and Cloud Security.
- Identity & Access Security.
- AI/ML applications in SOC operations.

Cybersecurity domain expertise and operational leadership.

- P&L;, commercial and financial acumen.
- People leadership, coaching and team building.
- Customer relationship and stakeholder management.
- Program/project management and operational excellence.
- Negotiation, communication and executive presentation skills.
- Data-driven decision making and continuous improvement mindset.

Key Performance Indicators (KPIs)

- Managed SOC revenue growth and project profitability.
- SLA/KPI compliance and service quality.
- Resource utilization and capacity management.
- The ideal candidate is a Cybersecurity/SOC leader who combines strong technical depth with business, delivery

solutioning an RFP with Sales/Presales, managing a critical customer escalation, leading a 24x7 SOC team and

reviewing project profitability with senior management.

📌 Head of Delivery - Security (Bengaluru)
🏢 Mitr HR Private
📍 Bengaluru