Role summary : The Delivery Head owns delivery outcomes and technical capability for Payments business. The role brings delivery owners and technical leads into one line, so every finhub client gets on-time, high-quality delivery from a team that keeps getting stronger.Total Experience : 15 - 20 yearsKey responsibilities : Delivery : - Own on-time, on-budget, quality delivery across all finhub accounts, including implementations, change requests, upgrades and managed services.- Run a single delivery governance rhythm : account status, RAID logs, release plans and steering-committee readiness.- Own the fix on escalations : recovery plans, root-cause analysis and preventive actions, with the CS Manager handling the client communication.- Make sure every account has a named delivery owner and technical lead, and close gaps.- Hand accounts over cleanly from implementation to steady state, including hypercare exit criteria.Competency : - Build the finhub technical competency : skills matrix, certification paths, reusable accelerators and delivery playbooks.- Plan capacity and staffing across accounts, and keep bench and utilisation healthy.- Hire, onboard and grow technical leads and delivery managers; plan succession for key people.- Balance load across the team, so no technical lead carries more than they can deliver well.Commercial and customer :



- Estimate and scope CRs and new work with India Sales, and stand behind the estimates.- Join account business reviews.- Spot expansion opportunities from delivery and pass them to Sales and CS.Experience and skills : Must have : - 15+ years in software delivery, with 5+ years leading multi-account delivery for banks or financial institutions.- Hands-on delivery of payments, cash management or corporate banking platforms, ideally product-led implementations rather than pure services.- Has led teams of 15 or more, combining delivery managers and technical leads.- Track record of recovering troubled projects and handling executive escalations with bank stakeholders.- Strong estimation, scoping and commercial sense for change requests and SOWs.Valuable to have : - Working knowledge of Indian banking regulation affecting payments (e.g. RBI guidelines for payment aggregators and escrow).- Building a competency or practice : skills frameworks, accelerators, hiring pipelines.- Delivery for foreign banks or insurers alongside Indian banks.Personal qualities : - Calm under pressure and direct with clients about risks.- Coaches people and builds leaders, rather than doing the work for them.- Comfortable working in a matrix with Sales, Customer Success and Engineering. (ref:hirist.tech)

📌 Delivery Head - Payments Domain (Mumbai)
🏢 Recro
📍 Mumbai