Our partner is looking for a Support Engineer (Contract) based in India . We are looking for a technically skilled Support Engineer to help enterprise customers deploy, scale, and optimize AI-powered voice agents. In this remote contract role, you will serve as a trusted technical partner, guiding customers from initial onboarding and architecture planning through production launches and ongoing troubleshooting. You will work hands-on with APIs, integrations, telephony systems, and large language model (LLM) configurations to ensure reliable, high-quality customer experiences. This opportunity is ideal for someone who enjoys solving problems directly with customers, investigating production incidents, and working at the intersection of software engineering and conversational AI. Accountabilities - Lead technical onboarding for enterprise customers, including kickoff meetings, architecture reviews, implementation planning, production launches, and deployment ramp-up. - Help customers transition voice agent solutions from pilot projects to production environments by advising on concurrency, load readiness, rollout strategies, and scalability. - Build and configure voice agents in collaboration with customers, including prompts, conversation flows, knowledge bases, voice and language settings, and call-transfer behavior. - Design and implement integrations with customer systems, including CRMs, scheduling platforms, ticketing solutions, and internal APIs, using custom functions, webhooks, APIs, and SDKs.



- Advise customers on conversational design and deployment strategies for use cases such as inbound support, outbound campaigns, appointment booking, and lead qualification. - Work directly within customer codebases when necessary to troubleshoot issues, validate integrations, and support successful implementations. - Diagnose production problems involving call quality, latency, interruptions, turn-taking, transcription accuracy, hallucinations, tool-call failures, and unexpected AI agent behavior. - Troubleshoot REST APIs, webhooks, authentication, SIP trunking, carrier configurations, phone-number routing, caller ID, call transfers, and custom LLM integrations. - Analyze call logs, transcripts, network traces, and post-call reports to identify root causes and provide explicit incident summaries and recommendations to customers. - Requirements - Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field. - Between 2 and 8 years of professional experience in Technical Support Engineering, Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a comparable technical role. - Strong technical troubleshooting and problem-solving skills, including experience diagnosing issues in distributed systems and complex production environments. - Hands-on experience with REST APIs, webhooks, authentication mechanisms, and the interpretation of logs and network traces to identify root causes.

📌 Support Engineer (Remote) (India)
🏢 Jobgether
📍 India