- 1-2 years of experience as a Help Desk Analyst or other customer support role
- Problem solving skills are associated with an HR Administrative environment.
- The HR helpdesk administrator will be the first point of contact for users of the new SuccessFactors HR system, working as a conduit between employees, managers, Local HR and HR systems teams to ensure that enquiries are managed effectively.
- Valuable-to-Have
- Good understanding of HR systems and processes
- Good Strong written and verbal communication skills.
- SN
- Responsibility of / Expectations from the Role
- 1
- This role will provide critical support to a newly implemented system.
- It will provide critical support, both to system users (employees and managers) and to support teams (Local HR and HR Systems teams)
- As a new service function, it will test and improve HR Service Centre processes and will be accountable for excellent customer service responsibilities
- 24*7 operations
- Resolve or assign HR administration issues raised by the British Council internal staff.
- Support in creating/ amending various contracts such as Joining, Internal Job Postings,
international mobility.
- Support in creating/ amending positions on the portal.
- Support in generating country level reports on various HR metrices.
- Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
- Call back customers to update them about the status of their queries.
- Update required tools (CRM, excel sheets etc.) to record every customer interaction promptly.
- Develop and maintain positive relations with the British Council staff and HR teams.
- Learn and support Pre Appointment screening of staff globally.
- 4
- Other Skills:
- MS Office & Excel Skills
- Customer centricity
- Strong Team Player
- Excellent written and verbal communication skills
- Strong analytical skills ;
- Result orientation
- Type
- Reporting To Which Role
- TCS Tower Lead
- Size of the Team, if any Reporting to this Role
Location
- Delhi
Job Function
- IT INFRASTRUCTURE SERVICES
Role
- Executive
Job Id
- 401667
Desired Skills
- IT IS_Service Desk
Qualifications : BACHELOR OF ARTS
📌 Service Desk (Delhi)
🏢 Tata Consultancy Services
📍 Delhi
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