Customer Support Service

Working Days : Monday to Saturday

Shift Timings :9:00 AM to 6:00 PM

Work Mode : On-site (Thane)

Must-Haves for This Role

Education : Bachelors/Diploma in Electrical Engineering.

Experience : 1 to 4 years of experience in handling customer's issues

Technical Skills : Data monitoring, technical diagnosis and system troubleshooting

Freshers : Robust communication, analytical and learning attitude

Soft Skills :Strong communication, problem solving, proactive and time management.

Joining : Immediate joiners preferred (15 to 30 days max)

Key Responsibilities

- Real-Time System Monitoring : Continuously monitor client data on the designated portal to detect anomalies or potential service degradation.
- Proactive Issue Resolution : Monitor for system deviations and immediately engage technical teams to guide resolution and prevent service disruption.
- Technical Coordination : Liaison with the engineering and technical teams to determine the scope of the issue and schedule necessary high-level resources.
- Logistics Management :Utilize the portal system to schedule, book and track the complete lifecycle of equipment pickups and returns.
- Documentation :Document all service interactions (alerts, contacts, resolutions) in Zoho Desk.
- Installation Support :Support product installation and setup for customers/technicians.

Expectation : Predictive :



Continuously monitor for anomalies and risks, not just failures. You must anticipate issues before the client notices them.

Immediate : Act with decisive speed when deviations are found, initiating immediate protocols.

Management : Own the coordination process (scheduling resources, defining scope) to ensure the fastest resolution.

Logistics : Handle equipment tracking (pickups/returns) with absolute.

Documentation : Maintain pristine, real-time records of everything in Zoho Desk, creating a perfect knowledge base for rapid escalation.

Full Circle : Provide support that covers the entire user journey—from initial setup support to crisis resolution. You are accountable for the system being fully stable and the client being satisfied.

Team Coordination : Partner closely with Embedded Engineers and Customer Support to isolate and fix complex issues.

Compensation Package

- Experienced : Based on past experience and skills..

Perks and Benefits

- Office laptop/PC and cell phone will be provided.
- Health insurance included.
- Company-sponsored skill enhancement courses.

To apply :Send your updated CV on Whatsapp (phone hidden)/(phone hidden)

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits :

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Support Service (Thane)
🏢 Vision Mechatronics
📍 Thane