Job Summary

Key Responsibilities

Resolve customer complaints and provide appropriate solutions.

Maintain accurate records of customer interactions and transactions.

Follow up with customers to ensure issue resolution.

Provide product and service information to customers.

Coordinate with internal departments to resolve customer concerns.

Handle order processing, billing queries, and service requests.

Maintain high customer satisfaction levels.

Meet response time and service quality targets.

Required Skills & Qualifications

Bachelor’s degree or equivalent qualification.

Proven experience in customer service or a related role preferred.

Excellent verbal and written communication skills.

Positive problem-solving and conflict-resolution abilities.

Basic computer knowledge and familiarity with CRM software.

Ability to multitask and work under pressure.

Strong interpersonal and teamwork skills.

Job Types : Full-time, Fresher, Permanent

Pay: ₹35,000.00 per month

Benefits :

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Cce) (Indore)
🏢 CHARISMA GROUP
📍 Indore