Supervising a team of customer support professionals.

- Monitoring the entire customer service process.
- Resolving customer issues brought to your attention.
- Creating procedures and policies for effective customer service.
- Planning how to train customer support professionals.
- Standardizing the customer service delivery of an organization.
- Tracking the work of every customer service representative in the team.
- Performing quality assurance surveys with customers.
- Conveying customers’ feedback to the team.
- Fixing appointments according to the convenience of clients and customers.
- Interacting with customers to determine whether they have a desirable and shareable experience.
- Helping every customer service qualified improve.
- Possessing the knowledge and ability to improve customer service of the organization.
- Creating a pleasant work environment for customer service professionals.

Education :

- Bachelor's (required)

Language :

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

📌 Customer Service Representative (Amritsar)
🏢 iEZ Shipping
📍 Amritsar