Job Description - Customer Service Executive (Freight Forwarding & Logistics)

Position : Customer Service Executive Location : Kolkata

Role Overview

Key Responsibilities

- Handle Sea Export & Import documentation (FCL & LCL shipments)

- Manage Air Export & Import documentation :

- Coordinate with shipping lines, agents, airlines, customers, and overseas partners

- Process and manage:

- Shipping Instructions

- VGM

- IGM / EGM filing

- BL amendment/correction procedures

- Prepare and process MBL & HBL documentation :

- Coordinate with CHA (Custom House Agents) and transport vendors for shipment movement

- Maintain regular communication with shippers and consignees regarding shipment status

- Coordinate with the Accounts department for invoicing and payment follow-up

- Raise final invoices and ensure timely correspondence with customers for payment collection

- Arrange collection of Bills of Lading and handover to shipper/consignee





- Build and maintain strong customer relationships

- Ensure timely updates and accurate documentation throughout shipment lifecycle

Required Skills & Qualifications

- Experience in freight forwarding/logistics customer service operations preferred
- Strong knowledge of export/import shipping documentation and processes
- Good understanding of shipping and airline coordination procedures
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Good written and verbal communication skills
- Ability to work in a fast-paced setting and manage multiple shipments simultaneously
- Good coordination and follow-up skills
- Prior experience in freight forwarding, logistics, or shipping industry will be an advantage
- Customer-focused with good interpersonal skills

Pay: ₹10,363.97 - ₹15,000.54 per month

Work Location: In person

📌 Customer Service Executive (Kolkata)
🏢 Lastmile Transtech
📍 Kolkata