Job Title: Customer Support Associate (Voice Process)
Job Type : Full-Time (Work from Office)
Job Overview : We are hiring Customer Support Associates for a Voice Support process. The role involves handling customer interactions, resolving queries, and ensuring a high level of customer satisfaction through effective communication and problem-solving.
Key Responsibilities :
- Handle domestic inbound and outbound customer calls.
- Provide accurate information regarding products and services.
- Understand customer concerns and offer appropriate solutions.
- Maintain detailed records of interactions in CRM systems.
- Meet performance metrics such as CSAT, FCR, AHT, and quality standards.
- Follow company policies, scripts, and compliance guidelines.
- Escalate complex issues with proper context and follow-ups.
- Stay updated on product knowledge, processes, and ongoing promotions.
- Ensure customer data confidentiality and privacy compliance.
Eligibility Criteria :
- Minimum qualification:
12th pass or above.
- Prior experience in BPO or customer service is preferred.
- Strong verbal communication skills in English and local language(s).
- Good listening skills with a customer-first approach.
- Basic computer knowledge with typing speed of 25-30 WPM.
- Ability to handle pressure and difficult situations calmly.
- Flexible to work in shifts, including weekends.
Work Details :
- Login Hours: 8 hours working + 1-hour break
- Working Days: 6 days a week with 1 rotational week off
- Shift Timings:
- Males: Rotational shifts
- Females: Day shift (may extend up to 8 PM)
Salary & Perks :
- In-hand Salary: ₹13,000 to ₹15,500 (no deductions)
- Night Shift Allowance: ₹1,500 (applicable if shift extends beyond 10 PM)