Job Title : Customer Support Associate (Freshers Can Apply)
Job Summary : Key Responsibilities :
- Resolve customer complaints efficiently and professionally
- Provide accurate information about products and services
- Maintain and update customer records in the system
- Escalate complex issues to the relevant team when required
- Follow up with customers to ensure issue resolution
- Collect customer feedback and report insights to the team
- Meet KPIs such as response time and customer satisfaction scores
Required Skills & Qualifications :
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Patience and empathy while handling customers
- Basic computer proficiency and familiarity with CRM tools
- Ability to multitask and work in a fast-paced workplace
- Minimum qualification: Higher Secondary (Bachelor’s degree preferred)
Experience :
- 0-2 years of experience in customer service or a similar role (freshers can apply)
Work Environment :
- Office-based / Call center
Key Competencies :
- Customer-centric mindset
- Active listening skills
- Time management
- Teamwork and collaboration