Job Title : Customer Care Executive

Location : Palava, Mumbai

Responsibilities :

1. Document all customer interactions accurately and maintain comprehensive records in the CRM system.

2. Identify and escalate priority issues to the appropriate internal teams for prompt resolution.

Requirements :

1. Minimum of 1-2 years of experience in a customer service or call center environment.

2. Proven ability to handle high call volumes and manage customer expectations effectively.

3. Willingness to work in shifts, including weekends and holidays, as per operational needs.

Skills :

1. Exceptional verbal and written communication skills in English and Hindi.

2. Solid problem-solving and conflict resolution abilities with a customer-centric approach.

Qualifications :

1. Bachelor's degree in any discipline or equivalent practical experience.

2. Demonstrated commitment to delivering high-quality customer service.

3. Ability to adapt and learn new systems and processes quickly.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Customer Service Assistant (Mumbai)
🏢 Reev
📍 Mumbai