25 Oct
|
HCLTech
|
Gautam Buddh Nagar
25 Oct
HCLTech
Gautam Buddh Nagar
Gautam Buddha Nagar, Uttar Pradesh
Job Summary
MAC L2
- Key Responsibilities
Perform Installation, Move, Add, Change (MAC) activities for end-user devices - Handle current hire onboarding, device setup, and user migration - Execute hardware refresh, relocations, and decommissioning activities - Provide onsite / remote support for endpoint devices (Windows/Mac)
Skill Requirements
Other Requirements
Ticket & Process Management - Log, track, and update tickets in ITSM tools (ServiceNow/Remedy) - Maintain accurate documentation and resolution steps - Follow ITIL processes: Incident, Service Request, Problem Management
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📌 Senior Administrator - Desk Side Services, Amt Asset Management Software (Gautam Buddh Nagar)
🏢 HCLTech
📍 Gautam Buddh Nagar