Job Summary

The Customer Support Executive is responsible for assisting bank customers with their queries, resolving issues efficiently, and ensuring a high level of customer satisfaction through professional communication and service.

Key Responsibilities

1. Customer Interaction

- Assist customers with account-related queries, transactions, and services
- Provide accurate information about banking products (savings accounts, loans, cards, etc.)

2. Issue Resolution

- Resolve customer complaints and escalate complex issues to higher authorities
- Track and follow up on customer requests until closure
- Ensure quick turnaround time (TAT) for all queries

3. Account & Transaction Support

- Help customers with balance inquiries, fund transfers, and transaction details
- Assist in updating customer information and KYC details
- Guide customers in using digital banking services (mobile app, net banking)

4. Compliance & Security

- Follow banking regulations and internal policies strictly
- Verify customer identity before processing requests
- Maintain confidentiality of customer data

5.



Documentation & Reporting

- Record customer interactions in CRM systems
- Maintain logs of complaints and resolutions
- Generate daily/weekly reports as required

6. Sales Support (Cross-Selling)

- Promote banking products like credit cards, loans, and insurance
- Identify customer needs and suggest suitable products
- Achieve assigned sales or referral targets (if applicable)

Required Skills :

- Excellent communication skills (English + regional language preferred)
- Strong problem-solving and listening skills
- Basic computer knowledge and familiarity with CRM systems
- Ability to handle pressure and difficult customers
- Attention to detail and accuracy

Qualifications

- Minimum: Graduate (Commerce/Finance preferred, but not mandatory)
- 1-3 years of experience in customer service/BPO/banking

Job Types : Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks :

- Provident Fund

Work Location: In person

📌 Customer Support Executive : Banking (Jalgaon)
🏢 Deziners Studio
📍 Jalgaon