Job Title

Vigilance Officer - Housekeeping Services

Department :Operations / Quality & Compliance

Location :Delhi/NCR

Employment Type :Full-time

Experience Retd. Personnel from Navy / Airforce with experience in Housekeeping/Facility Management

Job Summary

The Surveillance Officer is responsible for monitoring housekeeping operations across client sites to ensure compliance with company standards, client requirements, and statutory regulations. The role involves surprise inspections, staff surveillance, reporting non-compliance, investigating complaints, and supporting HR and Operations in maintaining service quality and discipline.

Key Responsibilities

Surveillance & Site Inspection

- Conduct surprise and scheduled inspections at client locations to monitor housekeeping staff performance and discipline

- Check staff grooming, uniforms, ID cards, attendance, duty rosters, and housekeeping checklists :

- Verify compliance with SOPs, safety norms, and client guidelines

- Monitor misuse of materials, time theft, absenteeism, and negligence

Client Coordination & Feedback

- Meet clients during site visits and obtain service feedback :

- Record observations, issues, and improvement areas

- Escalate critical concerns to management promptly

Complaint Handling & Investigation

- Receive and document complaints from clients and employees
- Conduct detailed investigations, collect facts, and prepare reports
- Submit findings and recommendations to senior management

HR & Compliance Support





- Assist HR and Operations departments in attendance verification , manpower deployment checks, and record audits
- Support Industrial Relations (IR) activities and visit labour offices as required
- Conduct background verification of new housekeeping employees

Training & Awareness

- Conduct safety, security, and discipline training for housekeeping staff
- Ensure staff awareness of company policies, code of conduct, and client rules

Reporting & MIS

- Prepare and submit daily/weekly/monthly MIS reports covering inspections, complaints, compliance gaps, and corrective actions

Additional Duties

- Perform any other tasks assigned by management in line with operational needs

Required Skills & Competencies

- Strong observation and analytical skills
- Knowledge of housekeeping operations, manpower management, and SOPs
- Ability to handle investigations discreetly and professionally
- Good communication and reporting skills
- Familiarity with labour laws and IR procedures (basic knowledge preferred)
- Proficiency in MS Office (Excel, Word)

Educational Qualification

- Graduate in any discipline
- Certification in facility management, safety, or security is an advantage

Key Performance Indicators (KPIs)

- Reduction in complaints and non-compliance issues
- Quality scores from inspections
- Timely submission of reports and MIS
- Client satisfaction feedback

Job Types : Full time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits :

- Paid sick time
- Provident Fund

Work Location: In person

📌 Vigilance Officer - Housekeeping Service (Nehru Place)
🏢 Ashirbad group of Companies
📍 Nehru Place