DESCRIPTION : Position Responsibilities Case & Escalation Management

- Provide case management support for items raised by HRA II
- Handle escalation management and ensure timely resolution
- Making sure all assigned processes are completed in time as per SLA.

Process Management

- Execute vendor & payroll reporting (medium complexity)
- Manage adjudication processes (medium to high complexity)
- Perform manual enrollment/withdrawal processes (medium complexity)

Troubleshooting & Problem Solving

- Dive deep and troubleshoot unexpected issues
- Identify and share issues related to Benefits and vendor support

Process Improvement & Compliance

- Drive process improvement enhancements
- Perform audits and control points (medium complexity)




- Robust problem-solving skills with the ability to dive deep and troubleshooting unexpected issues. - They should have proven experience in case management and a mindset focused on continuous improvement.
- They will possess excellent attention to detail, strong communication skills, and the ability to manage multiple priorities effectively.
- A proactive approach to identifying issues and implementing solutions is essential for success in this role.

BASIC QUALIFICATIONS :

- 6+ months of human resources experience
- Experience in confidential environments
- Bachelor's degree or equivalent

PREFERRED QUALIFICATIONS :

- 1+ years of human resources experience

📌 Administrator, Bxt, Benefits, Service Excellence (Hyderabad)
🏢 Amazon Dev Center India - Hyderabad
📍 Hyderabad