The CRM Executive is responsible for managing Hyundai customer relationships, ensuring 100% lead follow-up as per Hyundai guidelines, maintaining DMS/CRM data accuracy, improving Customer Satisfaction Index (CSI), and supporting sales & service teams to enhance customer experience.

Key Responsibilities :

- Manage and update customer data in Hyundai DMS / CRM portal.
- Ensure timely follow-up of all Hyundai leads (HMIL portal, website, walk-in, tele-calling, etc.).
- Conduct Pre-Delivery & Post-Delivery feedback calls as per Hyundai process.
- Monitor CSI, SSI scores and work towards achieving Hyundai standards.
- Handle customer complaints and coordinate with Sales & Service teams for quick resolution.
- Track test drives, bookings, deliveries, and exchange cases.
- Generate daily/weekly/monthly MIS reports for management.
- Support Hyundai campaigns, exchange mela, and promotional activities.

Requirements :

- Graduate
- 1-3 years experience in automobile dealership CRM (Hyundai preferred).
- Knowledge of DMS / CRM system.
- Positive communication skills (Hindi & English).

Pay: ₹8,582.23 - ₹26,061.68 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Customer Relationship Manager (CRM) (Dumka)
🏢 Hyundai Automobile
📍 Dumka