Job Summary

Key Responsibilities

- Handle inbound and outbound customer calls professionally
- Resolve customer complaints and provide appropriate solutions
- Maintain accurate records of customer interactions
- Escalate unresolved issues to the concerned department
- Meet quality standards and performance targets (KPI/SLA)
- Provide accurate information about products and services
- Follow company processes and compliance guidelines
- Ensure customer satisfaction and positive experience

Required Skills :

- Excellent verbal and written communication skills
- Good listening and problem-solving abilities
- Basic computer knowledge and typing skills
- Ability to work in rotational shifts/night shifts
- Customer-centric attitude and patience




- Ability to multitask and work under pressure

Qualifications : Good Communications Skills Mandatory

- Minimum: 12th Pass / Graduate in any discipline
- Prior BPO/customer service experience is an advantage

Preferred Requirements

- Knowledge of CRM tools and customer handling
- Fluency in English and regional languages preferred
- Robust interpersonal skills and team collaboration

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits :

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

📌 Customer Service Representative (Nashik)
🏢 QTONET PRIVATE
📍 Nashik