Key ResponsibilitiesClient Communication & Onboarding
- Connect with international leads and understand their business requirements.
- Schedule and conduct onboarding meetings with new clients.
- Deliver product and service demonstrations, including process explanations and pricing discussions.
- Guide clients through the onboarding process and ensure a smooth transition.
Customer Support & Relationship Management
- Build and maintain strong relationships with clients from onboarding to retention.
- Provide timely support and resolve client queries professionally.
- Ensure a positive customer experience and high client satisfaction.
- Follow up proactively with leads and existing clients.
CRM & Documentation
- Maintain accurate client records and interactions in CRM systems.
- Track customer inquiries, support requests, and follow-up activities.
- Prepare regular reports and updates for management.
Internal Team Coordination
- Coordinate with internal teams to ensure smooth service delivery.
- Communicate client feedback, requirements, and concerns to relevant departments.
- Assist in resolving service-related issues efficiently.
Customer Retention & Growth
- Identify opportunities to improve customer satisfaction and retention.
- Build long-term relationships with clients and encourage repeat business.
- Support customer success initiatives and account growth opportunities.
Required Skills & Qualifications
- 1 to 3 years of experience in BPO, KPO, Customer Support, Customer Success, or handling international (USA) clients.
- Excellent English communication skills (both verbal and written).
- Solid interpersonal and client relationship management abilities.
- Customer-focused approach with a problem-solving mindset.
- Ability to manage multiple client interactions and follow-ups.
- Familiarity with CRM tools and customer support processes.
- Good organizational and time-management skills.
Preferred Profiles
- International Customer Support Executive
- Customer Success Executive
- Voice Process Executive
- Chat Support Executive
- Customer Service Representative
- Client Relationship Executive
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits :
- Flexible schedule
- Food provided
- Life insurance