service requests across multiple communication channels while ensuring a high level of customer satisfaction and adherence to company policies.

Key Responsibilities:

- Resolve complaints related to orders, deliveries, returns, refunds, cancellations, and product issues .
- Accurately log and update customer interactions in CRM systems.
- Follow predefined SOPs, SLAs, and escalation protocols .
- Coordinate with internal teams (logistics, warehouse, finance, marketplace team) for issue resolution.
- Provide explicit, factual, and policy-aligned responses to customers, including firm communication when required.
- Track open cases and ensure closure within defined timelines.
- Identify recurring issues and share feedback with management for process improvement.
- Maintain confidentiality of customer and company information at all times.





Skills & Qualifications:

- Strong verbal and written communication skills (English & Hindi

)

- Ability to handle difficult customers with patience and professionalism.
- Problem-solving mindset with attention to detail.
- Willingness to work on weekends or holidays if required.

Preferred Qualifications:

- Prior experience in e-commerce / BPO / customer support .
- Knowledge of refund, return, and RTO processes.

Job Types : Full-time, Permanent

Pay: ₹8,000.00 - ₹12,000.00 per month

Education :

- Bachelor's (preferred)

Experience :

- work: 1 year (preferred)

Language :

- English (required)

Work Location: In person

📌 Customer Care Executive (Howrah)
🏢 Navvi E Retail
📍 Howrah