Job Title : Customer Hospitality & Facility Executive (Female Only)

Company : BrowMasters - Permanent Makeup Studio Location : Khar West, Mumbai Employment Type : Full-time / Permanent

About BrowMasters

BrowMasters is a world-class permanent makeup studio and academy based in Mumbai, founded by internationally certified PMU artist Ashmi Singhai . Known for bespoke aesthetic services and global-standard hygiene protocols, BrowMasters specialises in eyebrow microblading, ombré powder brows, lip blush, permanent eyeliner, scalp micropigmentation, and advanced PMU techniques.

We cater to a discerning domestic and international clientele and are committed to delivering exceptional service, safety, and personalised care.

Role Overview

The Customer Hospitality & Facility Executive is responsible for front-of-house hospitality while overseeing day-to-day facility operations. This role ensures a seamless client experience, maintains premium studio standards, and supports smooth administrative and operational functioning.

Key Responsibilities

Customer Hospitality

- Lead front-of-house and guest services to deliver a consistently high standard of hospitality
- Oversee reception, concierge, client lounge, treatment readiness, and guest areas
- Create a warm, skilled, and welcoming environment aligned with brand standards
- Handle VIP clients, special requests, and client feedback with discretion and care
- Support client coordination during peak hours, promotions, or special events

Facility & Operations

- Oversee daily facility operations to ensure cleanliness, order,



and functionality
- Ensure strict compliance with hygiene, sterilisation, and safety protocols
- Prepare treatment rooms and common areas ahead of appointments
- Coordinate with housekeeping, vendors, and maintenance teams
- Monitor utilities (electricity, water, internet, equipment) and report issues promptly
- Track inventory of consumables, supplies, and operational equipment
- Maintain maintenance logs, checklists, and operational reports

Administration

- Manage general administrative functions, office coordination, and vendor relations
- Oversee procurement of office supplies, hospitality materials, and facility resources
- Support employee onboarding with workspace setup and internal coordination
- Maintain documentation, records, and compliance with company SOPs and policies
- Assist the Studio Manager with scheduling, reporting, and operational planning
- Oversee the studio’s daily facility operations and ensure a clean, orderly environment
- Ensure strict compliance with hygiene, sanitation, and safety protocols across all areas
- Prepare treatment rooms and facility spaces ahead of appointments
- Coordinate with housekeeping, vendors,



and maintenance personnel for repairs, supplies, and services
- Track and manage inventory of facility consumables and equipment supplies
- Maintain maintenance logs, checklists, and operational reports
- Monitor utilities (electricity, water, internet, equipment) and report issues promptly
- Assist the team and front desk during peak hours or special events
- Support compliance with internal SOPs and brand standards

Requirements & Qualifications

- 1-3 years of experience in hospitality, facility management, salon, clinic, or premium service environments
- Strong understanding of cleanliness, hygiene, and sterilisation standards
- Excellent organisational and multitasking abilities
- Basic computer literacy for records and reporting
- Polished appearance with strong communication and interpersonal skills

Desired Skills

- Keen attention to detail
- Time management and prioritisation
- Vendor coordination
- Problem-solving and quick decision-making
- Team collaboration

What We Offer

- Permanent role with a reputed and fast-growing PMU brand
- Professional, supportive, and premium work environment
- Learning, growth, and upskilling opportunities
- Competitive salary (commensurate with experience)

How to Apply

WhatsApp Resume : +91 73044 36664 Contact Person : Jojo

Job Types : Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits :

- Flexible schedule
- Leave encashment

Work Location: In person

📌 Customer Hospitality & Facility Executive (Mumbai)
🏢 The BrowMmasters
📍 Mumbai