Job Posting: Customer Support Executive (Software Support)

Company Overview

Deltax Broking Pvt. Ltd. is a growing financial services company focused on delivering

seamless digital trading experiences. We are committed to operational excellence,

client satisfaction, and technology-driven solutions.

-Working Hours : 9:00 AM to 6:00 PM

- Working Days : 5.5 days (2nd and 4th Saturdays off)
- Location :719-721, Millennium Business Hub, Bhagavan Nagar, Sarthana JakatNaka, Nana Varachha, Surat, Gujarat 395013

Role Summary

We are looking for a Customer Support Executive with hands-on experience in

software/product support to manage client queries, troubleshoot issues, and ensure a

high-quality user experience across our digital platforms. This role demands a

problem-solver mindset, strong communication skills, and the ability to handle

technical queries with clarity and speed.

Key Responsibilities

- Diagnose and resolve technical errors, login issues, system bugs, and user navigation challenges
- Coordinate with technical/development teams for escalations and bug tracking, Maintain proper ticketing, documentation, and follow-up on customer issues
- Ensure quick turnaround time (TAT) and high customer satisfaction
- Educate customers on product features, usage, and best practices Identify recurring issues and proactively suggest process/product improvements





Attribute Detail

- Experience 1-3 years in customer support (preferably software/technical support)
- System Knowledge Robust understanding of software systems, troubleshooting, and user handling
- Tool Familiarity Familiarity with ticketing tools, CRM systems, or SaaS platforms
- Communication Excellent communication skills (verbal & written)
- Work Style Ability to handle pressure, prioritize issues, and manage multiple queries
- Advantage Basic knowledge of financial/trading platforms is an added advantage

Key Skills

- Technical troubleshooting
- Customer handling & conflict resolution
- CRM / Ticketing tools
- Analytical thinking
- Process orientation
- Communication & clarity

Compensation

The salary for this position is competitive : -Salary : Up to ₹35,000 per month (based on experience and skill set)

What We Offer

- Growth-oriented and technology-driven work environment
- Opportunity to work on live trading systems and fintech platforms
- Skill development in technical support & financial systems
- Stable and performance-driven culture

If you are a motivated individual with a passion for technology and customer service,

Pay: ₹11,305.79 - ₹374,922.37 per month

Benefits :

- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Support Specialist (Sardhana)
🏢 DeltaX Broking Private
📍 Sardhana