Job Title

Customer Care Executive - Outbound Voice Process (Night Shift)

Job Summary

Key Responsibilities

- Make outbound calls to customers based on assigned campaigns.
- Provide information regarding products, services, offers, or account-related matters.
- Handle customer inquiries professionally and efficiently.
- Follow call scripts and quality guidelines.
- Update customer information accurately in CRM systems.
- Maintain call quality standards and achieve productivity targets.
- Escalate customer concerns when necessary.
- Ensure compliance with company policies and procedures.

Eligibility Criteria

- Minimum qualification: 12th Pass / Graduate.
- Good verbal communication skills in English (additional languages are a plus).
- Basic computer knowledge and typing skills.
- Comfortable working in night shifts.

Required Skills :





- Solid communication and interpersonal skills.
- Customer-focused attitude.
- Ability to work in a fast-paced environment.
- Good listening and problem-solving abilities.
- Team player with a positive attitude.

Shift Details

- Shift : Night Shift
- Working Days : 6 Days a Week (Rotational Week Offs, if applicable)
- Location : Work from Office

Pay: ₹18,000.00 - ₹28,168.24 per month

Benefits :

- Provident Fund

Experience :

- International voice process: 1 year (required)

Language :

- English (required)

Location :

- Noida, Uttar Pradesh (required)

Shift availability:

- Night Shift (required)

Work Location: In person

📌 Customer Care Executive - Voice Process (Outbound) (Noida)
🏢 Kanak Elite Services Private
📍 Noida