Answer incoming calls, mails via Support portal

- Create cases and route it to the appropriate team
- Review and resolve customer issues related to account administration, contract entitlements, product

registration, web-based support access, etc. by adhering to Company Policy and Procedures

- Processing transactions and performing accounting duties such as account maintenance, recording

entries and payments.

- Generate clear and concise documentation in the form of case notes.
- Discuss with Leads on cases that require assistance from other cross functional teams or other

complicated issues.

- To ensure adherence of all case management rules which will help in the right and a quicker resolution

and hence maintain a manageable backlog.

Pay: ₹19,000.00 - ₹25,000.00 per month

Perks :

- Leave encashment
- Paid sick time
- Provident Fund

Education :

- Bachelor's (preferred)

Experience :

- Customer service: 4 years (required)

Shift availability:

- Night Shift (required)

Work Location: In person

📌 Customer Service Representative (Jalandhar)
🏢 AGM BOSS
📍 Jalandhar